Harley® Haven
941 WESTERN LANE, IRMO, SC 29063

(803) 781-1837

Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

I broke down on the way to Florida Labor Day week on the interstate,called on the phone 20 minutes later Tim the owner came with a trailer and took us to the shop.The ace wrench looked it over and told me it was the fuel filter assembly in the gas tank and did not have one in stock that was the bad news the good news was that he was going to take an assembly off a new dresser and I was on the road and extremely happy in ! hour ,next time in the area I will stop and say hello.Excellent service Thanks CHUCK from Florida

By: Chuck Ehrnfelt
Palm Coast, FLORIDA


The best way to put this...... this was the best experience I have ever had at a dealership period. No pressure, everybody friendly and courteous, and the entire process took about 90 minutes.

By: Paul
Pelion, SC


Very positive and pleasant experience with 1000 mile service. Bike performs better than ever. Not the first Bike I have taken to your Dealership. Service man and Technician were top-notch. Thanks for the confidence Harley Haven!

By: JR
St Matthews, SC


I have been dealing with Harley Haven since August of 2013. You will not find a better group of people to deal with. So many places treat you by how much you spend, not this place. They have gone out their way for me more times than I can remember and I am not a big spender. This is the best Harley dealership hands down. No one else will treat you as good as they do at Harley Haven. No one else has the knowledge they have at Harley Haven either. Whatever your question is, I guarantee somebody will no the advantages and disadvantages of whatever it is. They are not out to sell you what you don't want. They are out to please you period.

By: Hayne
Orangeburg, SC


I bought my first bike from Harley Haven. The entire process has been seamless and the staff is great. A special shout out to Johnny, Teresa, and Nicole! All were very friendly, knowledgeable, and patient with this new rider. I never felt pressured or rushed. A wonderful experience.

By: Robert
Lexington, SC


I had the pleasure to buy my 2015 Tri-Glide from Harley Haven and it was a very pleasing purchase. Tim was awesome to work with and also meeting and working with his staff was a great experience for my wife and I.Tim worked with me for 2 weeks while waiting for the bike to arrive and his patience was very much appreciated. We came from Charleston to get just the right bike and i am glad we had this opportunity to be a part of this Harley Haven family! Thanks to all!! Jimmy and Tina Whitehead

By: Jimmy
Charleston, SC


My family and I were traveling to Savannah GA when our 2003 Lowrider broke down in Orangeburg SC, about 50 miles away form the Harley Haven. We contacted HOG to set up a tow for our bike and after waiting 6 hours for two different tow companies, neither had the proper equipment to haul a motorcycle. I called Harley Haven and they took down our address and sent some guy named Tim to get our bike and my son that was ridding the bike. We followed and they had us in service right away and fixed us up with a place to eat. I thanked the gentleman that hauled our bike and took the time to come get it, only to find out it was Tim Lucas the owner. I wan't most impressed that the owner would go out of his way to help fellow riders but how humble he was and everyone in the dealership treated us with respect. Thank you Harley Haven, my wife said when she buys a new bike we'll make the trip from Knoxville to see you guys again! Gordon Holland

By: Gordon
Knoxville, TN


I have Purchased and serviced with Harley Haven each time I walk in I feel like NORM at Cheers, always greeted and my questions or concerns are always answered by all the staff, I highly recommend Tim and his team of professionals to everyone who asks

By: Britt
Irmo, SC


Bought my first Harley at Harley haven, brand new bike, service is awesome with honest employees, parts goes the extra to get what you are looking for. It's a one stop shop and they got a lot. Thumbs up!!!

By: John
Columbia, SC


Best Harley Dealershipin Columbia. I have always trusted theService Department for quality servicing on my bike. After a recent accident, the service department, Jasonand Bill, were very helpful in answering questions about status of my bike. When insurance company totaled our bike, We had a great experience buying our new 2015. TJ was fantastic in working with us to get the bike we wanted! Thanks for great Customer Service Harley Haven!

By: Dean
Sumter, SC


Bought a 2012 Street Glide today, saturday 27sept2014. Best experience that I have ever had at a Harley-Davidson dealership. Dealing with Tim Lucas was like dealing with an old friend, even though we had never met before. Theresa was great with the paperwork, very professional yet warm and cordial. Thanks guys, you've got a new customer for the long haul.

By: Jim
Aiken, SC


The most unique buying experience I have ever had. Harley Haven treated me like a king. They MADE time to answer my questions, They have a very relaxed atmosphere. They are very attentive and friendly. The presentation of the motorcycle when I came to pick it up was incredible. Parked right up in the front doors with the salesman and manager on each end of the bike greeted me when I came in, like they were waiting just for me. When you walk in the doors at Harley Haven they treat you like a friend, When you ring the bell at Harley haven you become a member of their family. Go ring the bell at Harley Haven.

By: Dwight
West Columbia, SC


Awesome buying experience!! I have purchased several bikes over the years and never recieived service anywhere near as good as the service I received here.

By: Daniel
Columbia, SC


4/8/14 My brother actually made the purchase of an '06 Sportster at Harley Haven last month (March '14). We mainly met and talked with Tim, but too, we connected with Tejay, Nichole as well. Fact is everyone there is so pleasant. If only we lived closer. There's no hope for H-D in ... anymore. We'll ride to Irmo for our needs because of Harley Haven.

By: Bart
Hartsville, SC


I just wanted to say thanks to the Service Department for their customer service and quality work that has been done on my bike. I have had the 1K, 5K and 10K service done. I am a very very pickey on those that work on my bike. I have been to many other dealerships in the SC and have not been happy period with the service department. Again thanks to the mechanics and Bill the service manager, I have now found a home for my bike to be taken care of. Also, the rest of the folks working at the dealership, some of the most friendly and helpful folks that I have come in contact with. Thanks Tejay for for conversation. I HAVE AND WILL CONTINUE TO RECOMMEND HARLEY HAVEN AS THE DEALERSHIP TO FELLOW BIKERS

By: CLARENCE
SUMTER, SC


My husband and I have an excellent experience in purchasing our new HD! We would recommend this place to anyone looking to buy a Harley.

By: Gina
Elgin, SC


I hate shopping. I mean I HATE shopping. So it is remarkable to me that I actually look forward to my trips over to Harley Haven. I've hit all the bike shops in metro-Columbia and plenty out of town and state & none compare to the warm, helpful, knowledgable and immediate assistance I ALWAYS receive when I stop by the Haven. When we travel, I always map out Harley Davidson stores along our routes as a fun place to stretch. And my experience has confirmed time & again HD has been deligent promoting & instilling a welcoming attitude to its customers. A HUGE thank you and 5 stars to the wonderful crew assembled at the Haven.

-Anonymous


I was out riding Saturday and began hearing a noise when I hit a bump. I stopped in to Harley Haven to see if they could look at it real quick. The service writer had a tech look at it and a minute later they found that the front fuel tank bolt came loose. In less then 5 minutes I was on my way. Thank you for the help.

-Anonymous


I went into Harley Haven in the market for a motorcycle. After meeting the people, I continued shopping around searching for the best price. The customer service as well as the price throughout the state was unmatched. I wasn't referred to Harley Haven because I'm not really from the Columbia area. However, I will refer anyone I know to them. The staff personnel were professional, friendly, and polite. It's amazing how hard that is to find in todays society. I will remember the experience for years to come and will return there when it's time for me to buy another motorcycle.

By: Richie
Islandton, SC


I started back riding last year after 15 years of not riding. I bought a used Sporster in May and in August I traded up to a new Street Glide. A few weeks ago I traded up to a new Triglide which is an awesom bike. The first two bikes were great but my favorate is the Triglide. The people at Harley Haven have made buying an riding these bikes easy and enjoyable.They are very friendly and will do anything they can to help you. When I walk in the dealership I feel relaxed from the people and bikes and even the design of the building. Thanks to every one at Harley Haven for helping me get back on a bike!!! Wayne

By: Wayne
Ninety Six, SC


This being my first bike I was nervous going in. But the people at Harley Haven truly made it a great experience. After meeting all the people from the various departments I feel confident in my purchase. Thanks Everyone.

By: Chase
St Matthews


Great dealership. The best service department. gave me a outstand deal.

By: Perry
Gilbert, SC


Brought my 2011 Road Glide Ultra in from the Charleston area for 10K service and could not be more satisfied with my experience at Harley Haven. Considering the dealer I was dealing with prior, I'd rather ride 2 hours West and get work done at an affordable and fair price rather than deal with the local dealer where I live. The professionalism, courteous staff, bike knowledge, and pricing of the service department have more than sold me on Harley-Haven Bill - thanks for helping me get my bike back up to par for the road. And the ladies in the Motorclothes department were great helping both my Wife and I out as well. Thanks to everyone for a great customer experience and a quality job. Keep up the great work and attitude. You'll definitely see me back again!!

By: Bill
Summerville, SC


[Harley Haven] was very heipful and understanding . as a first time buyer they made every easy from helping to find a bike to telling the options on my heritage. thank you so much

By: weston
leesville, SD


Just came in to look, After talking with a salesperson, I ended up buying a 2012 Street Glide. Came all the way from North Augusta and am glad I did. The staff is very professional and easy to work with. I absolutely love my new Bike! Thanks Everybody at Harley Haven!

By: Steven
North Augusta, SC


I am 62 years old and have owned Honda,Yamaha and Kawasaki motorcycles but have always wanted a Harley Davidson. It has been 15 years since I have ridden so I was rusty to say the least. I did not want to start out again on a big bike so I was looking for a 1200 sporster. I went to Harley Haven and they had just what I was looking for at a great price.The salesman could not have been more friendly and did everything he said he would do. Everyone there helped me and made this buying experience pleasant. The day I picked the bike up I met the owner and he is a great guy.He went over the bike and even loaded and straped it down for me. It just does not get any better than that. I am ridding again and loving it. I will buy my next bike at this dealership.

By: Wayne
Ninety Six, SC


Drove an hour and a half to look at the bikes and ended of bringing a new 2012 Road King home. The store is top shelf and the people amazing. I had a great experience and got a great bike. Ray treated me and my Wife with the utmost respect and was very patient with us. I will return. Thanks Harley Haven for a great experience.

-Anonymous


I had heard horror stories from other riders about dealer service and thier experiences. I was hesitant,but that certainly changed when I went to Harley Haven service department.I knew that my problem could be expensive to repair,and to my surprise they repaired my bike at a very reasonable price,even though they could have jacked up the price .My experience was fantastic and i would recommend them to anyone,who has a Harley.You have a phenominal crew and should be very proud of their honesty and work ethics!!!

By: Tim
Lexington, SC


I have known Tim and Stephanie since they were out on Fink Street. I always wanted a Harley and back then to get a new bike you were put on a waiting list. When I started looking for my newest ride I looked all over and either the dealerships were either out of the paticular model or couldn't get it in stock. I decided to go see the folks at Harley Haven and from the moment I walked in the door I felt like family. I spoke to John about my current ride and explained to me not only the bike but all the different addons that I could stick on it. Being this is my first Harley I wanted something that I would love riding. I love my bike, the performance, looks, feel, etc. To Tim and the whole Harley Haven staff you have made a dream come true and a friend (family member for life.

By: John
Lugoff, SC


Let me first start off by saying that I have always wanted to own a Harley Davidson motorcycle. I have never been in a position that I could own one. Either financially or in position in the realm of life. I have been blessed over the past few years and finally have come to a point that I have almost everything I have ever wanted. One of those "things" is a real motorcycle. One of history, one of heritage and one of pure beauty. A real motorcycle, a Harley Davidson. I searched all around the South Eastern area for a long period. Well, I should have started with Harley Haven because that's where I found my dream bike (Road King Classic). They have an awesome selection but most of all a staff that treats "you" as "FAMILY". In today's world of lies and of a person's "word" meaning nothing, it was a true pleasure to experience the staff of Harley Haven. Ray Borden you are what I now consider a "Brother". Ray is true to his word. He told me what he could and would do for me to make my dream come true and made it happen. That is very hard to find in today's world. When Harley Haven says "Family", they mean it! There was no hassle, only INTEGRITY. Harley Haven, "Thank You" for allowing me into your "Family". Thank you for making my dream come true. There is no where else I would go to purchase a Harley motorcycle. I can not say enough great things about my experience about my purchase. So, if your looking for a great selection of real beautiful bike's, awesome staff and a "Family" experience, look no further! It starts and ends here, Harley Haven.

By: TK
Lexington, SC


Tim and Teejay have established an excellent reputation for customer service and overall satisfaction. Just purchased a new 2012 and the experience could not have been better. Thank you.

By: Stacey
Sumter, SC


 

I just traded my 2004 Deuce for a 2011 Road King Classic. I couldn't be more pleased with sales and service. Thanks, Tim,John,Ray and everyone at Harley Haven. Donald-Lexington,SC

By: Donald
Lexington, SC


The owners and Ray went out of their way to make my dream come true. They didnt have to help me out but they did. They have created a customer for life. Thanks!

By: Robert
Irmo, SC


I was extrememly satisfied with our new Ultra Classic Limited that we purchased from Harley Haven. The team of guys there worked hard to get us exactly what we wanted for the price that we could afford. Thanks so much!!

By: Tammy
Florence, SC


I brought my 100th Anniversary Electric Glide to them needing some custom fabrication done for the new tins that I bought during deployment. They went above and beyond what needed to be done to ensure that they would not crack and would be stable while riding. I have never been so pleased with that kind of work before! After recieving the tins back from having the graphics put on them Harley Haven had the tins, wheels, rims, and new pipes put on within a day. Excellent job guys!! The job was awesome and TJ was great to deal with on a daily basis. Thanks again and I will always recommend you guys to turn a wrench on anyone that asks me!

By: Shane
columbia, SC


I HAVE BOUGHT 3 HARLEYS FROM RAY, I HAVE NEVER MET ANYONE MORE PROFESSIONAL. HE IS HONEST AND UP FRONT EVERY TIME I HAVE BEEN IN. I MOVED FROM MYRTLE BEACH 1 YEAR AGO TO OHIO, AND I CAME BACK HERE TO BUY MY ROAD KING EVEN THOUGH I HAVE A DEALER SHIP WITHIN 25 MILES.

By: larry
ironton, OH


Bought my 1st Harley from Ray. Ray was very helpfull and worked with me from the first visit to see my new bike! 100% satisfied with everything. Thanks again. Drew

By: Drew
West Columbia, SC


I think Harley Haven as a whole is the most organized well established business in South Carolina. The owners Tim and Stephanie Lucus have made great strides in the Harley Davidson arena. Harley Haven is the most thought of dealer in South Carolina with the most knowledgable employees from floor staff to it's service department. I wouldn't go any place else and you shouldn't either.

-Anonymous


The most delightful HD Dealer I have ever experienced. From the first second I walked in the door. Chuck was very helpful and courteous. Great experience with the Insurance department, accessory and closing the deal with Ray. Every one was great. Nice people dealership!

-Anonymous


Was my first Harley and was very pleased with Chuck our sales person and Ray. Thanks guy's yall have made my first Harley Purchase a very nice and pleasant experience. Was up front with me and my wife and honest. witch is some time hard to find.. Thanks Guy's we are ridding and enjoying it. Will recommend any one to stop but and talk with yall...

By: Wayne
Elgin, SC


This is my first Harley i've owned and I needed to know were the nearest dealer was so I could get the parts and service I needed to keep my Harley in top shape. When I learned about Harley Haven, I was glad to find out about the Haven. Since then, I have had service and purchased items I needed and I have been very, very well pleased with all the service and parts and the staff. They show a great deal of attention to what I need and to all the customers that I have talked to.Thanks and keep up the spirit and keep us riding hard and living free. Thanks Curtis Mckay.

By: Curtis
Aiken, TX


Just wanted to get on here and let everybody know how AWESOME you guys are! Y'all throw some great parties and have fun get together's. We had a GREAT time at the 20th Ann. party. BTW I'm still full from those watermelons. I don't want any more until next summer! Anyway, just wanted to say thanks and keep being who you are. You can't ask for better customer service. In a time when it seems like customer service is a thing of the past, you guys continue to prove time and time again that you've still got what it takes. Thanks again and keep up the good work! Tell Pickles I said hey! Matt

By: Matt and Heather Griner
Columbia, SC


Thanks again for making acquiring our new Harley such a good experience and for assisting me in adapting my ole bones to meeting the challenge of gettin back on the horse again. Had a great 55 mile (low traffic) ride back home to Northeast Columbia, including a four mile detour around a bridge in repair on Cedar Creek Road. I recommend the route, especially going through Peak. Had no problems; got to know the bike (Road King) better and enjoyed every minute of it. Good learning experience to build on. Thanks again and Patti and I look forward to seeing all you fine folks at Harley-Haven frequently. Ride Safe-Ride Often Charlie and Patti Savage

By: Charlie
Columbia, SC


they have really good parts dept , i used to call up there and they would take care of me. The same with service , i used to stop in and get my bike worked on and no questions asked. never had a problem . jarred and ricky are some of the best parts people i have seen. just wanted to tell yall thanks for working on my street glide and my two vrods..they run great..keep pushing around there

-Anonymous


Harley Haven is the best dealership in South Carolina.

By: John
Lexington, SC


Down home folks, people at Harley Haven really care about you and your Bike. Sales people have a really outstanding spirt, parts - well if they don't have it; they can get it quickly. Folks behind the parts are very personable, with you in mind. I will always take my pride and joy into there shop, I trust them with any problems that may occur on my bike. Semper Fi John

By: John
Lexington, SC


Nothing but the best!!!!!!!!!!!!!!

By: Aquila
Denmark, SC


By: Eddie
Columbia, SC


Harley Haven is the top Harley Davidson dealership in South Carolina. The entire team treats you like family, and always does the right thing.

By: Timothy
Wagener, SC